Refund & Return Policy

Effective Date: August 12, 2026

Thank you for shopping with Bihaan Gadget Zone. We strive to provide high-quality physical products along with excellent customer service.

Please read this Refund & Return Policy carefully before making a purchase.

1. Return Policy

If you receive a defective, damaged, or incorrect product, you may request a return within 3 days from the date of delivery.

Return requests submitted after 3 days from the date of delivery may not be accepted.

To initiate a return, please contact us within the specified period and provide:

  • Order details
  • Clear photographs of the product
  • Clear photographs or videos showing the damage or defect, where applicable
  • Photographs of the original packaging, where applicable

Our team will review the request and, if approved, provide further instructions regarding the return.

2. Eligible Return Reasons

A return, replacement, or refund may be considered if:

  • The product arrives damaged.
  • The wrong product is delivered.
  • The product is defective.
  • The package is damaged during shipping.
  • The order is not delivered, subject to courier confirmation.

3. Return Conditions

The product must be returned:

  • In its original condition.
  • In its original packaging.
  • With all applicable accessories.
  • With tags, manuals, and other items received with the order.

Products that have been damaged due to misuse, accidental damage, improper handling, or unauthorized modification may not be eligible for return or refund.

Products returned without prior approval may not be accepted.

4. Non-Refundable / Non-Returnable Cases

Returns or refunds will generally not be accepted for:

  • Products purchased by mistake after delivery.
  • Change of mind.
  • Incorrect orders placed by the customer.
  • Products damaged due to misuse or improper handling.
  • Products damaged accidentally after delivery.
  • Products returned without original packaging or required accessories.
  • Return requests made after the specified return period.

5. Exceptions

We will gladly assist you if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • Your order was not delivered.
  • Your package was damaged during shipping.

Our support team will investigate the issue and provide an appropriate solution based on the circumstances.

6. Refund Policy

Once your return request has been reviewed and the refund is approved, the refund will be processed to the original payment method used for the purchase.

Please allow up to 7 business days for the refund amount to be credited to your bank account.

The actual processing time may vary depending on your bank or payment service provider.

You will be notified once the refund has been initiated from our end.

7. Refund Processing

Refunds will only be processed after the return request has been reviewed and approved.

Where the returned product needs to be inspected, the refund process may begin after the product has been received and inspected by our team.

8. Order Cancellation

Physical product orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process.

9. Return & Replacement Process

Before sending any product back, customers must contact Bihaan Gadget Zone and obtain return approval.

Customers should not send products to any address without receiving return instructions from our team.

The final decision regarding return, replacement, or refund will be made after reviewing the reported issue and the condition of the product.

10. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us.

Business Name:
Bihaan Gadget Zone

Proprietor:
Subhankar Naskar

Website:
bihaangadgetzone.com

Email:
support@bihaangadgetzone.com

Phone:
+91 9260577727

Business Address:
Shikharpur, Rajarhat
North 24 Parganas
Kolkata – 700135
West Bengal, India

By purchasing from Bihaan Gadget Zone, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.